DEFENDERS Corporate Jobs

Corporate Care­­ers

At our headquarters in Indianapolis, Indiana, there are a number of opportunities in Finance/Accounting, Marketing, Leadership & Development and more! When you join the DEFENDERS team, you’ll be a part of a team who’s aspiration is to ensure that bad things don’t happen to good people.

Job Information

DEFENDERS Telephony Engineer in Indianapolis, Indiana

Overview

This position manages and maintains an all in one communications platform, running in a 24/7 environment.

Responsibilities

ESSENTIAL FUNCTIONS:

  • Design, develop and execute new and existing handler customizations

  • Create and test new and existing IVR flows and logic

  • Troubleshoot issues that arise with routing, delivery, and completion of interactions

  • Create impromptu reports for other business units during implementations

  • Maintain and create Dialer workflows and campaigns

  • Maintain relationships with heads of essential departments to deliver top notch service

  • Continue to keep on new and updated products and services that could enhance the current all in one communications solution

  • Research, test, and apply updates to development and production system to ensure issue-free implementation

  • Monitor platform for any possible or existing issues

  • Complete all other duties as assigned.

Qualifications

Education: Bachelor's Degree in Computer Science or Computer Technology

Background:

  • Knowledge of HTML, SQL, SIP, and VoIP architecture’s

  • Extensive knowledge of TCP/IP networking and routing

  • Minimum 2 years experience managing Genesys (formerly Interactive Intelligence) CIC VoIP PBX

  • Must complete and pass a pre-employment drug/background check.

  • If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

All qualified applicants to DEFENDERS will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, veteran's status, age, or disability. #cb1

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Job Locations US-IN-Indianapolis

Job ID 2020-5256

City Home Office

Category Information Technology

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